Privacy Policy

Last updated: August 5, 2026

Contact about your request. When you submit an inquiry, quote request, booking, or application, we use the contact details you provide to respond and handle that request, including relevant email updates or a phone call. Acknowledging this Privacy Policy and accepting the Terms does not subscribe you to newsletters, promotional emails, or text-message programs. Any SMS or marketing opt-in is collected separately; leaving it off does not prevent you from submitting a request.

Fast Friendly Careful Moving & Storage Company (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.fastfriendlycarefulmoving.ca (the “Site”) or use our moving and storage services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information when you interact with our Site or services:

• Personal Information: Name, phone number, email address, and mailing address when you request a quote, book a move, or contact us through our forms.
• Move Details: Information about your moving needs, including pickup and delivery addresses, number of bedrooms, estimated boxes, preferred moving date, and type of move requested.
• Communication Records: Records of your correspondence with us via phone, email, SMS, or web forms.
• Automatically Collected Information: IP address, browser type, operating system, referring URLs, and browsing behavior on our Site through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our moving and storage services.
• To respond to your inquiries, provide quotes, and communicate with you about your move.
• To send you confirmations, scheduling updates, reminders, and other transactional messages related to your move.
• To send you marketing and promotional communications, including SMS messages, where you have provided express consent.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

3. SMS Communications

When you provide your phone number through our Site or to our representatives, you may be asked to consent to receive SMS communications from us.

Marketing SMS: With your express consent, we may send you marketing SMS messages about our services, promotions, and offers. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any marketing SMS message. After opting out, you will receive a confirmation SMS and we will cease sending marketing SMS to your number.

Non-Marketing SMS: With your consent, we may send you non-marketing SMS messages directly related to your move, including scheduling confirmations, arrival time updates, reminders, and follow-up communications. These messages are essential to the delivery of our services.

Opt-Out: To stop receiving SMS messages, reply STOP to any message. For help, reply HELP or contact us at +1 (403) 921-9955. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or providing services to you, subject to confidentiality agreements.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you have given us permission to share your information for a specific purpose.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

7. Third-Party Services

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to withdraw consent for SMS communications at any time.
• The right to opt out of marketing communications.

To exercise any of these rights, please contact us using the information below.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Phone: +1 (403) 921-9955
• Email: fastfriendlycarefulmovers@gmail.com
• Address: Calgary, Alberta

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.