Terms of Service

Last updated: August 5, 2026

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Welcome to Fast Friendly Careful Moving & Storage Company (“we,” “our,” or “us”). By accessing our website at https://www.fastfriendlycarefulmoving.ca (the “Site”) or using our moving and storage services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or services.

1. Services

We provide professional local and long-distance moving services, packing services, and storage solutions in the Calgary & Area, British Columbia, Alberta, Saskatchewan region. All services are subject to availability and these Terms.

2. Estimates and Quotes

All quotes and estimates provided by us are based on the information you supply regarding the scope of your move. Quotes are valid for the period stated at the time of issuance. We reserve the right to revise a quote if the actual scope of work differs materially from the information originally provided, including changes to inventory, access conditions, distance, or additional services requested.

Quotes provided through our website forms are preliminary estimates only. A final binding estimate requires an in-person or virtual assessment by our team.

3. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, credit cards, and electronic transfers. A deposit may be required at the time of booking for certain moves. All fees are quoted in Canadian dollars (CAD) and are subject to applicable taxes.

4. Cancellation and Rescheduling

We understand that plans can change. Please notify us as soon as possible if you need to cancel or reschedule your move:

• Cancellations made more than 48 hours before the scheduled move date will receive a full refund of any deposit paid.
• Cancellations made within 48 hours of the scheduled move may be subject to a cancellation fee.
• We will make every effort to accommodate rescheduling requests at no additional charge, subject to availability.

5. Liability and Insurance

We are fully insured and carry comprehensive liability coverage. However, our standard liability for loss or damage to goods during transit is limited in accordance with applicable provincial and federal regulations. We encourage customers to:

• Obtain additional moving insurance for high-value items.
• Notify us in writing of any items of extraordinary value before the move.
• Review their homeowner’s or renter’s insurance policy, which may provide additional coverage during a move.

We take great care to blanket-wrap furniture, shrink-wrap mattresses and box springs, and use floor protectors. However, we are not liable for:

• Damage resulting from pre-existing conditions, inherent vice, or improper packing by the customer.
• Damage to items in self-packed boxes unless the box shows visible external damage upon delivery.
• Loss or damage to jewelry, cash, documents, or other high-value items not disclosed in writing before the move.

6. Customer Responsibilities

To help ensure a smooth and safe move, you agree to:

• Provide accurate and complete information about your move, including inventory, addresses, and access conditions.
• Ensure clear and safe access for our crew and vehicles at both pickup and delivery locations.
• Secure or remove items you do not wish to be moved.
• Be present or have an authorized representative present during the move.
• Notify us of any building requirements, such as elevator reservations, parking permits, or certificate of insurance requests, at least 5 business days before the move.

7. Damage Claims

If you believe any of your belongings were damaged during the move, you must:

• Note any visible damage on the bill of lading or delivery receipt at the time of delivery.
• Submit a written claim to us within 7 days of the delivery date, including photographs and a detailed description of the damage.
• Allow us a reasonable opportunity to inspect the claimed damage.

We will review all claims promptly and work with you toward a fair resolution.

8. Dispute Resolution

We value our customer relationships and are committed to resolving disputes fairly and efficiently. In the event of a dispute:

• Please contact us directly first so we can attempt to resolve the issue informally.
• If the dispute cannot be resolved informally, both parties agree to participate in mediation before pursuing any other remedies.
• Any legal action must be brought in the courts of the Province of Alberta.

9. Website Use

By using our Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms.
• Submit false or misleading information through our forms.
• Attempt to interfere with the proper working of the Site.

We reserve the right to modify or discontinue the Site at any time without notice.

10. Intellectual Property

All content on this Site, including text, images, logos, and design elements, is the property of Fast Friendly Careful Moving & Storage Company or its licensors and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Fast Friendly Careful Moving & Storage Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Site or services. Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts located in Calgary, Alberta.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our Site and services after any changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms or our services, please contact us:

• Phone: +1 (403) 921-9955
• Email: fastfriendlycarefulmovers@gmail.com
• Address: Calgary, Alberta